Contact information

At Raveli, we are dedicated to supporting your yoga journey and mindfulness practice. Whether you need advice on the right mat thickness for your joints, want to check the grip of our materials, or need to track your order to New Zealand, our team in the UK is here to assist you.

Get In Touch

We strive to respond to all inquiries within 24 hours. Important Note for our New Zealand customers: We are located in the United Kingdom. New Zealand is 13 hours ahead of us. Due to this significant time difference, email is the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product inquiries: 📧 support@raveli.shop

2. Call Us If you wish to leave a voicemail or try to catch us during our opening hours: 📞 +44 7832074244 (Please note: This is a UK number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our UK warehouse (please email us for approval first): 📍 22 Queensgate Bolton, BL1 4EB United Kingdom

Customer Service Hours

Our operations are based in Bolton, UK (GMT - Greenwich Mean Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)
  • Time Zone Guide:
    • We are 13 hours behind New Zealand.
    • Example: When it is 1:00 PM in Auckland, it is Midnight (12:00 AM) in our office.
    • Best time to reach us: Late evening New Zealand time (after 9:00 PM NZDT) corresponds to our morning (after 8:00 AM GMT).

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in British Pounds (GBP / £). Your bank will automatically convert this from NZD at checkout based on the current exchange rate.
  • Shipping to New Zealand: Yes! We ship directly from our facility in the UK to New Zealand. Typical delivery takes 7-13 business days. All import taxes (GST) are covered by us (DDP).
  • Mat Thickness: Which mat is right for me? If you have sensitive knees, we recommend our thicker mats (6mm+). For balance and stability, a standard 3-4mm mat is usually preferred.
  • Cleaning: How do I clean my yoga mat? We recommend wiping it down with a damp cloth and mild soap after use. Do not put it in the washing machine unless the product label explicitly says so.